Hewlett Packard were top of my customer services list last week. My B9180 printer sprang a nasty surprise when it spat out a couple of its tiny pizza wheels a few weeks ago. That didn’t stop it making prints, but we decided to contact HP before the warranty runs out in August. A quick phone call to the call centre somewhere in the Asian continent brought forth the question…”can you fax your receipt?”…yes we did that…they called back a day or two later with the question “do you have a digital camera”…..which we thought was a bit odd. The reply being in the affirmative, we were asked to photograph the damage and email the pictures. That duly done, another phone call told us to expect a new printer being delivered within a few days. (more…)